Privacy Policy

1. Who we are

AscendIQ ("we," "us") operates a professional skills platform at ascendiq.co.in, offering self-paced courses, a scenario-based simulator, executive coaching, and IT infrastructure & security services. This policy explains what information we collect from visitors and account holders, why we collect it, and the choices you have.

2. Information we collect

Account information. When you create an account with an email and password, we collect your name, email address, and password (stored in hashed form — we never see or store your actual password).

Information from Google Sign-In. If you choose "Continue with Google," Google shares your name, email address, and profile picture with us, as authorized by you during that sign-in. We use this solely to create and authenticate your AscendIQ account — we do not request access to your Gmail, Drive, contacts, or any other Google data, and we do not use this information for advertising.

Learning activity. As you use the platform, we store the courses and academies you view or enroll in, lesson and quiz progress, quiz scores, and certificates earned.

Enrollment & support communications. If you contact us (e.g., about coaching, IT services, or general support), we retain the content of that communication and the email address you contacted us from.

Technical & cookie data. We use essential cookies to keep you signed in and to protect the site (via our authentication provider, Supabase). We do not currently use advertising or cross-site tracking cookies. If we add analytics in the future to understand aggregate feature usage, this policy will be updated accordingly before that data collection begins.

3. How we use your information

We use the information above to:

• Create, secure, and authenticate your account
• Track your course and quiz progress, and issue certificates
• Respond to support, coaching, and service inquiries you send us
• Send account-related emails (e.g., password resets, enrollment confirmations)
• Maintain the security and reliability of the platform

We do not sell your personal information, and we do not use it for third-party advertising.

4. Who we share information with

We use a small number of infrastructure providers to operate AscendIQ, who process data on our behalf under their own security and privacy commitments:

• Supabase — authentication and database hosting
• Vercel — application hosting
• Google — optional sign-in (only if you choose "Continue with Google")

We do not share your personal information with any other third party except where required by law, to protect our legal rights, or with your explicit consent.

5. Data retention

We retain your account and learning data for as long as your account is active. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain records by law.

6. Your choices & rights

You can review and update your profile information at any time from your dashboard. You can revoke AscendIQ's access to your Google account at any time from your Google Account permissions page. To request a copy of your data or full account deletion, contact us using the details below.

7. Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) between your browser and our servers, and access controls on our database. No method of transmission or storage is 100% secure, but we work to protect your information to industry standards.

8. Children's privacy

AscendIQ is intended for working professionals and is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date above and, where appropriate, notify account holders by email.

Contact

Questions about this policy or your data can be sent to help@ascendiq.co.in.